Is there a CityStore store?
Yes! We have two locations
David N. Dinkins Municipal Building, One Centre Street, North Plaza. NY, 10007
Store Hours:
Monday – Friday from 9 a.m. – 5 p.m.
What is at this location? Here you will find everything you see online.Manhattan Office of The City Clerk, 141 Worth Street. NY, 10013 Store Hours:
Store Hours: Monday - Friday from 8:15a.m. - 3:45p.m.
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Does CityStore have a Corporate Gift Program?
Yes! CityStore has a wide variety of gifts perfect for the corporate customer. Please email us at
citystore@dcas.nyc.gov to discuss your corporate gift needs.
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When is CityStore closed?
Store is closed on weekends, and the following holidays:
2025
- Wednesday, January 1st, 2025 - New Year's Day (observed)
- Monday, January 20th, 2025 - Dr. Martin Luther King Jr.'s Birthday
- Monday, February 17th, 2025 - President's Day
- Monday, May 26th, 2025 - Memorial Day
- Thursday, June 19th, 2025 - Juneteenth
- Friday, July 4th, 2025 - Independence Day
- Monday, September 1st, 2025 - Labor Day
- Monday, October 13th, 2025 - Columbus Day
- Tuesday, November 4th, 2025 - Election Day
- Tuesday, November 11th, 2025 - Veterans Day
- Thursday, November 27th, 2025 - Thanksgiving Day
- Thursday, December 25th, 2025 - Christmas Day
- Thursday, January 1st, 2026 - New Year's Day
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Do I need to pay sales tax?
If your order is being shipped to New York State you will be charged sales tax when
applicable at the appropriate rate for the delivery location.
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Does CityStore sell parking cards?
No. Parking cards are available for purchase through DOT here.
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What are the shipping and handling rates?
| Shipping and handling Rates: |
| Merchandise Total | Shipping and Handling Fee |
| Up to $50.00 | $8.95 |
| $50.01-$99.00 | $12.95 |
| $99.01-$150.00 | $17.95 |
| $150.01-$300.00 | $19.95 |
| $300.01-$500.00 | $26.95 |
| $500.01-$999.00 | $32.95 |
| $999.01+ | $39.95 |
|
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How do I make a purchase if I am tax exempt?
CityStore charges sales tax when applicable for all purchases being shipped to New York State. If your company is tax-exempt, you must register your certificate number prior to making a purchase by faxing a copy of your New York State and Local Sales and Use Tax Exempt Organization Certification to 212-313-3126. Please include your email address for confirmation of registration.
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I live outside the United States, can I place an order on your site?
International orders cannot be placed on our site.
Please contact us with your request and we will do our best to assist you.
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Does CityStore have Wedding Gifts & Favors?
Yes! Our customer service team will assist you in picking the perfect gifts for your event. Please email us about your special day at
citystore@dcas.nyc.gov
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What is your return policy?
No refunds; exchanges for defective merchandise only. Please contact us if you have any concerns.
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How will my orders be shipped?
All orders are shipped using UPS.
Shipping is not available for PO boxes.
Standard shipping is 3-5 business days for merchandise in stock.
Express Delivery available upon request, please contact us for rates.
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