FAQ's

Is there a CityStore store?

Yes! We have two locations
David N. Dinkins Municipal Building, One Centre Street, North Plaza. NY, 10007
Store Hours: Open with the temporary hours of Monday - Friday from 9:00am - 4:00pm, Saturday from 10:00am - 4:00pm;  
What is at this location? Here you will find everything you see online.

Manhattan Office of The City Clerk, 141 Worth Street. NY, 10013 Store Hours:
Store Hours: Open with the temporary hours of Monday - Friday from 8:45am - 3:45pm

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Does CityStore have a Corporate Gift Program?
Yes! CityStore has a wide variety of gifts perfect for the corporate customer. Please email us at citystore@dcas.nyc.gov to discuss your corporate gift needs. back to the top
When is CityStore closed?

Store is closed on weekends, and the following holidays:

 

2023

  • Monday, January 2nd,  2023 -  New Year's Day (observed)
  • Monday, January 16th, 2023 - Dr. Martin Luther King Jr.'s Birthday
  • Monday, February 20th, 2023 - President's Day
  • Monday, May 29th, 2023 - Memorial Day
  • Monday, June 19th, 2023 - Juneteenth
  • Tuesday, July 4th, 2023 - In observance of Independence Day 
  • Monday, September 4th, 2023 - Labor Day
  • Monday, October 9th, 2023 - Columbus Day
  • Tuesday, November 7th, 2023 - Election Day
  • Friday, November 10th, 2023 - Veterans Day (observed)
  • Thursday, November 23rd, 2023 - Thanksgiving Day
  • Monday, December 25th, 2023 - Christmas Day
  • Monday, January 1st, 2024 - New Year's Day
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Do I need to pay sales tax?
If your order is being shipped to New York State you will be charged sales tax when applicable at the appropriate rate for the delivery location. back to the top
Does CityStore sell parking cards?

No. Parking cards are available for purchase through DOT here.

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What are the shipping and handling rates?
Shipping and handling Rates:
Merchandise TotalShipping and Handling Fee
Up to $20.00$5.95
$20.01-$40.00$6.95
$40.01-$80.00$8.95
$80.01-$150.00$11.95
$150.01-$300.00$17.95
$300.01-$500.00$19.95
$500.01-$999.00$26.95
$999.01+$32.95
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How do I make a purchase if I am tax exempt?
CityStore charges sales tax when applicable for all purchases being shipped to New York State. If your company is tax-exempt, you must register your certificate number prior to making a purchase by faxing a copy of your New York State and Local Sales and Use Tax Exempt Organization Certification to 212-313-3126. Please include your email address for confirmation of registration. back to the top
I live outside the United States, can I place an order on your site?
International orders cannot be placed on our site.
Please contact us with your request and we will do our best to assist you. back to the top
Does CityStore have Wedding Gifts & Favors?
Yes! Our customer service team will assist you in picking the perfect gifts for your event. Please email us about your special day at citystore@dcas.nyc.gov
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What is your return policy?

No refunds; exchanges for defective merchandise only. Please contact us if you have any concerns.

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How will my orders be shipped?
All orders are shipped using UPS.
Shipping is not available for PO boxes.
Standard shipping is 3-5 business days for merchandise in stock.
Express Delivery available upon request, please contact us for rates.

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