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FAQ's

Does CityStore have a Corporate Gift Program? Do I need to pay sales tax? What are the shipping and handling rates? How do I make a purchase if I am tax exempt? I live outside the United States, can I place an order on your site? Does CityStore have Wedding Gifts & Favors? What is your return policy? Is there a CityStore store? When is CityStore closed? How will my orders be shipped?
Does CityStore have a Corporate Gift Program?
Yes! CityStore has a wide variety of gifts perfect for the corporate customer. Please email us at citystore@dcas.nyc.gov to discuss your corporate gift needs. back to the top
Do I need to pay sales tax?
If your order is being shipped to New York State you will be charged sales tax when applicable at the appropriate rate for the delivery location. back to the top
What are the shipping and handling rates?
Shipping and handling Rates:
Merchandise Total Shipping and Handling Fee
Up to $20.00 $5.95
$20.01-$40.00 $6.75
$40.01-$80.00 $8.95
$80.01-$100.00 $10.95
$100.01-$150.00 $12.95
$150.01-$200.00 $15.95
$200.01-$300.00 $17.95
$300.01-$500.00 $19.95
$500.01-$999.00 $24.95
$999.01+ $28.95
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How do I make a purchase if I am tax exempt?
CityStore charges sales tax when applicable for all purchases being shipped to New York State. If your company is tax-exempt, you must register your certificate number prior to making a purchase by faxing a copy of your New York State and Local Sales and Use Tax Exempt Organization Certification to 212-313-3126. Please include your email address for confirmation of registration. back to the top
I live outside the United States, can I place an order on your site?
International orders cannot be placed on our site.
Please contact us with your request and we will do our best to assist you. back to the top
Does CityStore have Wedding Gifts & Favors?
Yes! Our customer service team will assist you in picking the perfect gifts for your event. Please email us about your special day at citystore@dcas.nyc.gov
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What is your return policy?

No refunds; exchanges for defective merchandise only. Please contact us if you have any concerns.

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Is there a CityStore store?

Yes! We have two locations
Manhattan Municipal Building, One Centre Street, North Plaza. NY, 10007
Store Hours: Monday-Friday 10:00a.m. - 5:00p.m.

What is at this location? Here you will find everything you see online.


 

Manhattan Office of The City Clerk, 141 Worth Street. NY, 10013
Store Hours: Monday-Friday 8:30a.m. - 3:45p.m.
 

What is at this location? Here you will find fresh flowers and more for your special day. (No Municipal Publications)

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When is CityStore closed?

**Both stores are closed weekends and the following holidays**

  • Monday, January 2nd - New Year’s Day  (Observed)
  • Monday, January 16th - M.L. King Jr.’s Birthday
  • Monday, February 20th - President's Day
  • Monday, May 28th - Memorial Day
  • Monday, July 4th - Independence Day
  • Monday, September 3rd - Labor Day
  • Monday, October 8th - Columbus Day
  • Tuesday, November 6th - Election Day
  • Monday, November 12th - Veteran’s Day  (Observed)
  • Thursday, November 22nd - Thanksgiving Day
  • Tuesday, December 25th - Christmas Day
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How will my orders be shipped?
All orders are shipped using UPS.
Shipping is not available for PO boxes.
Standard shipping is 3-5 business days for merchandise in stock.
Express Delivery available upon request, please contact us for rates.

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Have a question?

Thank you for shopping with CityStore. We value your feedback and will be happy to help you with any questions you may have.

Email: citystore@dcas.nyc.gov

Visit our retail locations:

Manhattan Municipal Building
One Centre Street, North Plaza. New York City, 10007details »

Manhattan Office of the City Clerk
141 Worth Street. New York City, 10013details »

 
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